Shipping Policy – Westivo Store

 

Thank you for shopping with Westivo Store. We aim to provide a reliable shopping experience and clear information about order processing, shipping costs, delivery times, and tracking.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays. During busy periods or holidays, processing may take longer than usual.

You will receive an order confirmation email after placing your order and a shipping confirmation email once your order has been dispatched.

2. Shipping Time

Our estimated shipping time is 5–8 business days after dispatch.

Actual delivery times may vary depending on the delivery destination, carrier operations, public holidays, weather conditions, customs procedures, and other circumstances beyond our reasonable control.

3. Estimated Total Delivery Time

The estimated total delivery time is 6–11 business days from order confirmation, consisting of:

• Order processing: 1–3 business days.

• Shipping and delivery: 5–8 business days after dispatch.

These timeframes are estimates and are not guaranteed delivery dates.

4. Shipping Destinations

We ship to destinations available at checkout. Available destinations and delivery options may vary depending on the shipping address and the products ordered.

Please ensure that your delivery address is complete and accurate when placing your order.

If your destination is not available at checkout, please contact our customer support team for assistance.

5. Shipping Costs

Shipping costs, where applicable, are displayed at checkout before you complete your purchase.

If free shipping is offered for your order or destination, the applicable terms will be clearly stated on our website or at checkout.

Please review the final order total before confirming your purchase.

6. Order Confirmation and Tracking

After placing an order, you will receive an order confirmation email.

Once your order has been dispatched, we will send a shipping confirmation email with tracking information when available.

Please allow time for the carrier's tracking system to update after dispatch.

If you have questions about tracking your order, please contact us and include your order number.

7. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delays may occur due to carrier disruptions, customs inspections, severe weather, public holidays, or other unexpected circumstances.

If your order has not arrived within the estimated delivery timeframe, contact our customer support team so we can help investigate the delay.

We will review the available information and assist in accordance with our store policies and applicable law.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your address, please contact us as soon as possible. We will try to assist before dispatch, but changes cannot be guaranteed once an order has been processed or shipped.

If an order cannot be delivered because the address provided is incorrect or incomplete, any further delivery arrangements will be handled in accordance with applicable law and the circumstances of the order.

9. Lost, Missing, or Delivered Packages

If your order appears to be lost or has not arrived, please contact us with your order number so we can review the tracking information and investigate.

If tracking indicates that your package has been delivered but you have not received it, please check your delivery location and any carrier delivery instructions, where applicable, and contact us for assistance.

We will assess each case and work toward an appropriate resolution in accordance with applicable law.

10. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and photographs of the item or packaging where relevant.

We will review your request and explain the available options in accordance with our Return and Refund Policy and applicable consumer protection laws.

11. Customs Duties and Import Taxes

International shipments may be subject to customs duties, import taxes, VAT, or other charges imposed by the destination country.

Where applicable, responsibility for these charges will depend on the terms shown at checkout and the laws governing the shipment.

Customs clearance may also affect delivery times.

12. Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will try to accommodate your request before the order is processed or dispatched. Once an order has been shipped, changes or cancellations may no longer be possible, and the return procedure may apply.

Your statutory cancellation and consumer rights remain unaffected where applicable.

13. Contact Information

For questions about shipping, delivery, or an existing order, please contact us using the details below.

Store Name: Westivo Store

Email: contact@westivo.com

Phone: +44 7576 131098

Business Address:

30 Cunnery Close, Nuneaton, CV13 0HH, United Kingdom

Website: https://westivo.myshopify.com/

Customer Support Hours:

Monday–Friday: 8:00 AM–11:00 PM
Saturday: Closed

When contacting us about an order, please include your order number so we can assist you more efficiently.

Thank you for choosing Westivo Store.