Return and Refund Policy – Westivo Store

 

At Westivo Store, customer satisfaction is important to us. This policy explains how to request a return, exchange, or refund.

1. Return Period

You may request a return within 30 days of receiving your order, subject to the conditions outlined below and any applicable statutory consumer rights.

To be eligible for a return, items should be unused, in their original condition, and returned with their original packaging and accessories where reasonably possible.

Certain products may not be eligible for return where permitted by law, such as personalised items or goods that cannot be returned for hygiene or safety reasons once unsealed.

2. How to Request a Return

To request a return, contact us using the details provided in the Contact Information section.

Please include:

• Your order number.

• The item you wish to return.

• The reason for the return.

• Photos, if the item is damaged, defective, or incorrect.

Please wait for our instructions before sending an item back. Returns sent without contacting us first may take longer to process.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible.

Please provide your order number, a description of the problem, and photographs where relevant. We will review the issue and explain the available resolution, which may include a replacement, repair, or refund as required by applicable law.

Your legal consumer rights are not affected by this policy.

4. Change of Mind

If you wish to return an item because you have changed your mind, please contact us within the return period.

Items should be unused and in their original condition, with packaging and accessories included where reasonably possible.

Return shipping costs for change-of-mind returns may be the customer's responsibility, where permitted by applicable law and where the relevant terms have been clearly communicated.

5. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will normally be issued to the original payment method. Please allow 5–10 business days after refund processing for the funds to appear, depending on your bank or payment provider.

The time required for a refund to appear in your account may vary and is not entirely within our control.

Where a refund is required by law, it will be handled within the applicable legal timeframe.

6. Exchanges

If you need to exchange an item, please contact our customer support team to confirm whether an exchange is available.

Exchange availability depends on product availability and the circumstances of the request.

7. Return Shipping

For change-of-mind returns, customers may be responsible for return shipping costs where permitted by law.

If an item is confirmed to be faulty, damaged, or incorrectly supplied, we will handle return shipping in accordance with applicable law.

Please use a suitable shipping method and retain proof of postage when returning an item.

8. Missing or Lost Returns

If you have returned an item and believe it has been lost in transit, contact us with your order number and any available return tracking information.

We will review the information and assist you with the next steps.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We will try to accommodate cancellation requests before the order is processed or dispatched. If the order has already been shipped, you may need to follow the return procedure.

Any statutory cancellation rights that apply to your purchase remain unaffected.

10. Contact Information

For return, exchange, or refund enquiries, please contact:

Store Name: Westivo Store

Email: contact@westivo.com

Phone: +44 7576 131098

Business Address:

30 Cunnery Close, Nuneaton, CV13 0HH, United Kingdom

Website: https://westivo.myshopify.com/

Customer Support Hours:

Monday–Friday: 8:00 AM–11:00 PM
Saturday: Closed

Please include your order number in all enquiries so we can assist you efficiently.

Thank you for shopping with Westivo Store.