Privacy Policy

Privacy Policy – Westivo Store

 

1. Introduction

Welcome to Westivo Store (“Westivo,” “we,” “our,” or “us”).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, browse our products, place an order, or contact our customer support team.

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products online.

By using our website, you acknowledge that your personal information may be processed as described in this Privacy Policy, subject to any consent required by applicable law.

2. Information We Collect

Personal and Contact Information

When you place an order or contact us, we may collect your name, email address, telephone number, billing address, shipping address, and any information you voluntarily provide to our customer support team.

Order and Transaction Information

We may collect information relating to your purchases, including products ordered, order numbers, transaction status, payment confirmations, delivery details, returns, refunds, and customer service requests.

Payments are processed through the payment methods available at checkout. We do not intentionally store complete payment card details when these are handled directly by a payment provider.

Device and Usage Information

When you visit our website, certain information may be collected automatically, depending on the technologies enabled. This may include your IP address, browser type, device information, operating system, pages visited, referring website, and interactions with our store.

Information from Third Parties

We may receive relevant information from Shopify, payment processors, delivery providers, fraud-prevention services, and analytics or advertising providers where such services are used.

3. How We Use Your Information

We may use personal information to:

  • Process and fulfil orders.

  • Arrange shipping and provide delivery updates.

  • Process payments, returns, and refunds.

  • Respond to customer enquiries.

  • Maintain and improve our website.

  • Detect and prevent fraud or unauthorised activity.

  • Send transactional emails and order notifications.

  • Send marketing communications where permitted by law.

  • Measure website performance where appropriate.

  • Comply with legal, regulatory, and tax obligations.

We will not use your personal information for incompatible purposes unless permitted or required by applicable law.

4. Legal Bases for Processing

Where applicable data protection laws require a legal basis, we may process personal information on the basis of:

  • Contract: To fulfil your order or take steps requested before a purchase.

  • Legal obligation: To comply with applicable laws and regulations.

  • Legitimate interests: To protect our store, prevent fraud, provide customer support, and improve our services, where these interests do not override your rights.

  • Consent: For certain marketing activities and non-essential cookies where required.

You may withdraw consent at any time where processing is based on consent.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain shopping cart functionality, remember preferences, improve security, understand website performance, and support analytics or advertising where enabled.

Necessary cookies may be required for the website to function. Non-essential cookies will be managed in accordance with applicable consent requirements.

You can manage available cookie preferences through the privacy settings or cookie banner provided on our website, where available. You may also adjust your browser settings, although disabling certain cookies may affect website functionality.

For further information about Shopify’s privacy practices, visit:

https://www.shopify.com/legal/privacy

6. How We Share Personal Information

We may share relevant personal information with trusted third parties where necessary to operate our business, including:

  • Shopify: To host and operate our online store.

  • Payment providers: To process payments and help prevent fraudulent transactions.

  • Shipping providers: To deliver orders and provide tracking services.

  • Technology providers: To support website operation, security, and customer service.

  • Analytics and advertising providers: Where these services are used and subject to applicable privacy requirements.

  • Legal authorities: Where disclosure is required by law or necessary to protect our legal rights.

We do not sell personal information in exchange for money. Where applicable law treats certain advertising-related disclosures as a sale or sharing of personal information, we will comply with the relevant legal requirements.

7. Google Services and Advertising

If Westivo uses Google services such as Google Analytics, Google Ads, or Google Merchant Center, relevant information may be processed to measure website activity, improve advertising, or manage product listings.

Any applicable consent requirements will be respected.

Google Privacy Policy:

https://policies.google.com/privacy

Google Safety Center:

https://safety.google/

This section applies only to services actually used or enabled by our store.

8. International Data Transfers

Our store may use Shopify and other service providers that process information in countries outside your country of residence.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with legal obligations.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to applicable legal requirements.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information.

  • Request correction of inaccurate information.

  • Request deletion of certain information.

  • Restrict or object to certain processing.

  • Request a portable copy of your information where applicable.

  • Withdraw consent where processing is based on consent.

  • Opt out of marketing communications.

  • Lodge a complaint with a relevant data protection authority.

To exercise any applicable rights, contact us using the details in the Contact Us section below. We may need to verify your identity before processing your request.

12. UK and European Economic Area Residents

If you are located in the United Kingdom or the European Economic Area, you may have additional rights under applicable data protection laws, including the UK GDPR or EU GDPR.

These rights may include access, rectification, erasure, restriction, data portability, and objection to certain processing.

You may also lodge a complaint with your relevant data protection authority. In the United Kingdom, this is the Information Commissioner's Office (ICO):

https://ico.org.uk/

13. Marketing Communications

We may send promotional emails if you have subscribed or where otherwise permitted by law.

You can unsubscribe using the link included in a marketing email or by contacting us.

We may still send essential transactional communications, such as order confirmations, shipping updates, and important service messages.

14. Children's Privacy

Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so we can review the matter and take appropriate action where required.

15. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of websites that we do not operate.

We encourage you to review the privacy policies of third-party services before using them.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements.

Any updates will be published on this page with a revised “Last Updated” date. Where required by law, we will provide additional notice or obtain consent.

17. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the details below.

Store Name: Westivo Store

Email: contact@westivo.com

Phone: +44 7576 131098

Business Address:

30 Cunnery Close, Nuneaton, CV13 0HH, United Kingdom

Website:

https://westivo.myshopify.com/

Customer Support Hours:

Monday–Friday: 8:00 AM–11:00 PM
Saturday: Closed

We will review privacy-related enquiries and respond in accordance with applicable law.

Thank you for shopping with Westivo Store.